Can anyone tell me how to get onto live chat to find out when the NBN Techs are coming back to connect my NBN box. How can I get my call history, all the numbers I have called. All forum topics; Previous; Next; 1 Reply Highlighted. Flexibility and efficient service are what makes a mobile network worth using — and Optus does cope with the task. I want to talk to someone from Optus as my phone isnt working atm. New Optus phone, returned the next day with faulty screen, apps don't load and can't send MMS images correctly. Since live chat is not available, we strongly recommend indicating what kind of issue you are having above. Follow us onFacebook. If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details. Sorry, your session has expired. Optus Broadband. Questions and answers on billing and accounts, home phone, mobile phone and internet related topics. User #322728 68 posts. I go to the contact us page in my account and the link doesnt work. Do you mind double checking and then try again? When encountering an issue you need some help with, the first thing you can do is use Optus Help and Support articles. Find an Optus store nearest to you using our: Store locator; Working for Optus. Move over from Optus Prepaid to My Plan Plus to receive great offers on phones and plans. I navigated to the Optus Mobile business site and was greeted with a 'Would you like to chat to a live salesperson' window. Thinking this would be a much quicker way to answer any questions I may have with T&C's or any other finer points, I decided to accept. Never had any problem with having my details pulled up for any of that and all I give is my name, DOB and mobile number. Pay your bills online or using My Optus app to keep in touch 24/7. Log in to access your username@optusnet.com.au email address Email Address. Oh No! ref: whrl.pl/RcZ3oa. Thursday. Forums. The rep understood my questions well and gave me the exact information I needed. Oh No! Live chat tell me to go into optus store , optus store tell me to call optus. 1300 727 414 . Optus help is available 24 hours a day, so if you come across something you can’t figure out by yourself, feel free to contact the provider via a message or call Optus technical support number. Email I want to talk to someone from Optus as my phone isnt working atm - 170348 Now you can choose your Optus Mobile Plan online or in store at Harvey Norman. menu Whirlpool Go to navigation. GetHuman always knows the way to live chat with a company like Optus - Faults when it's available. Cable. Session Timeout. To find out more about your career at Optus, visit our Careers Website. Buy the powerful outright and unlocked, with FREE SHIPPING from Optus! In total, there are 2 ways to get in touch with them. toggle menu. Optus contact information - compared. Excludes accessories marked as “Available instore”. The best phone number for Optus - Mobile is their 1300 300 937 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Tap into your account with the My Optus app. GB DATA . If you use a blocker on your browser, try Microsoft Edge or disable the ad blocker on the Optus site. The best way to manage your OPTUS account and get help when you need it. You can help! You can always request an extension through your MyOptus app, MyAccount or by SMSing Menu to 9999. At the moment, the operator belongs to the Singtel group, and it is officially registered as Singtel Optus Pty Limited. Code “OPTUS10” must be used in the cart for the 10% discount to be applied. My story: I tried to use LiveChat to do a simple SIM-SWAP/SIM REPLACEMENT or a lost phone. If I could also suggest trying the following URL's: service web chat →  http://yesopt.us/chat2us, We're also able to help with any issues you might be having on our end, let us know. Archive View Return to standard view. We've recently switched over to Messaging. Forums. Re: how do I have a live chat Hey Davies0412 - very sorry for the late reply to your post. Pay bills, recharge, live chat, check usage and more. That is all. Follow the instructions on the screen to request a call. plan cost over 12 months is $540. Hey @mattyn07 any luck getting in touch. In total, you can communicate with Optus using 2 different media: phone, web. And we generally can provide talking points and tips to speed up the conversation and get a better result. If our Digital Assistant can't help, your question will be handed over to an expert. Optus Broadband. 9AM - 5.30PM. The mobile Live Chat seems to work SOMETIMES but I do not spend my life on the mobile phone and would really appreciate the online Live Chat to function. Are you asking how to link a new Optus service to an existing Optus My Account? Offer ends 31/12/20. Optus, also known as yes, is Australia’s second oldest telephone company. Call us on 133 937 if you are an Optus customer with a medically certified life-threatening condition and you require an Optus service fault to be fixed as a priority. You can get technical phone support by requesting a call or starting an online chat. Not to be used with any other discount. Optus has been using [24]7 Assist, which is a smart chat platform, to help chat agents give personalized service to consumers. Tomorrow. Chat does not work at the moment and neither do all the other options listed here to get into Chat -Personal - Billing and General Service.WA time is 10:05 AM. Questions and answers on billing and accounts, home phone, mobile phone and internet related topics. If you have a question or need help with your Optus service, you can contact us via messaging or through one of our other available options Hi , Our records show that you have a Virgin Mobile Prepaid service. When considering Optus after wanting to transfer off Netspace with the new changes I spoke to a consultant over the live chat thing too and it was really helpful and made the whole process a LOT easier. * Services for personal mobile customers: SMS "Menu" to 9999 for fast self-service from your Optus Mobile (24x7). We have more information up on our Help and Support page. Solved: How do you access Optus Live chat? • Chat with Optus experts inside the app • Provide app specific feedback IMPORTANT INFORMATION Optus experts can only assist existing Optus customers with their support needs. Whirlpool. Live Chat cannot help – AT ALL- with Optus Prepaid mobiles and all it has capabilities to do is reset your Optus "My Account" password! Please select from one of the choices below. Customer help on Optus home products and services. Find that information above. Friday. Find out more about our Optus Special Assistance Service.. Customers with Teletypewriters Know any other ways to contact Optus - Mobile? How to pay Optus bill. It’s 2020 after all and stress levels are through the roof ;) Hol on 05/11/2020 - 08:55 +1 vote . *Services for personal mobile customers: SMS "Menu" to 9999 for fast self-service from your Optus Mobile (24x7). $45 /month. Optus activate sim. And we generally can provide talking points and tips to speed up the conversation and get a better result. While Optus - Mobile does not offer live chat, they do have a phone number. This, My prepaid sim and starter kit not working neither did live chat. Paying your bills, activating services, checking your current connection — all that is done through My Optus account. Available to all customers purchasing accessories on www.accessories.optus.com.au. Please let us know so we can keep sharing the best possible information with other customers. Take a chill pill. Other store refused to replace. Log in to access your username@optusnet.com.au email address Email Address. Saturday. Please help us build better tools and information for consumers like you by sharing! Accessories 10% off offer: Online offer only. Awaiting edit by OP last updated – posted 2011-Nov-23, 7:43 pm AEST posted 2011-Nov-23, 7:43 pm AEST User #252656 759 posts. @Cally200, sorry I'm not quite following. Optus contact information - compared. posted 2011-Nov-21, 7:36 pm AEST … Don’t miss a beat with My Optus app. Accessories 10% off offer: Online offer only. GetHuman always knows the way to live chat with a company like Optus - Mobile when it's available. In the last 18 months, 828 customers have searched for Optus - Mobile live chat-based customer service and we have had to tell them the disappointing news: they don't offer customer support though chat. Why did you want to chat with Optus - Mobile? Optus - Mobile does not offer customer support through live chat. Available to all customers purchasing accessories on www.accessories.optus.com.au. Terrible service trying to get any info about order. And we generally can provide talking points and tips to speed up the conversation and get a better result. Yeldarb. 0 Kudos Reply. Sharing is what powers GetHuman's free customer service contact information and tools. Customer help on Optus home products and services. Do you mind double checking and then try again? Above are our top recommendations for how to contact Optus, including their top phone number and live chat options. Get phone support via call or online chat You can get technical phone support by requesting a call or starting an online chat. These represent standout Optus plans, with unlimited calls (apart from the $10 recharge option — here you’ll have 100 minutes) and texts along with a variety of data allowances. Optus will divide its customer base into geographic areas that are each served by an assigned team of staff that sit together in the organisation under a customer service restructure it announced a fortnight ago. And again, if you didn't realize it was an option and you'd rather have a … Code “OPTUS10” must be used in the cart for the 10% discount to be applied. Hi,live chat used to be a great way to get things sorted out.recently I have found that live chat is offline.is this optus forcing customers to talk to their of. Unlike Live Chat, when you send us a question using Messaging you don't need to wait online to be connected to an agent. Slide two fingers downwards starting from the top the screen. It's hard to tell if companies like Optus - Mobile offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Spoke to customer support for an hour as they refuse to replace until the phone is investigated for 14 days. I go to the contact us page in my - 552386 Please ensure you abide by the community guidelines. Extra data $10/1GB. Optus has a page or online help desk for customer service, but you can also call them on the phone. 9AM - 5.30PM. Best parking is at Blue Carpark . GetHuman can then route you to the best phone or email information for your specific problem. Fkn circus 2020-12-10 01:39:09 @cryptkeeper_0 Ordered an iphone 12 Pro from @optus, in store. Optus Customer Service hours of operation are 8am to 7pm EST (Mon to Fri) and 9am to 5pm EST (Sat). Slide two fingers downwards starting from the top the screen. All outgoing communications will be listed on the invoice. 9AM - 5.30PM. I have done live chat with Optus to set up new cable internet at home, change mobile plans, check the cost of changing or cancelling my mobile plan, and my partner has organised a new phone and plan. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. ‎15-04-2019 04:29 PM Optus Perks. Sometimes with a discount. While Optus does not offer live chat, they do have a phone number. The best phone number for Optus - Mobile is their 1300 300 937 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. How do you access Optus Live chat? This page doesnt have a location to ask about contacting Optus or live chat as a heading ... typical. SIM Only plan for 12 months. Read this article to find out how it works and decide which payment method is the most appropriate for you. Just a few easy steps — and you’re able to enjoy Optus services further, whether they are mobile connection, broadband, or some product delivered. andInstagram. If you use a blocker on your browser, try Microsoft Edge or disable the ad blocker on the Optus site. To make optus sim activation, you must have your account on the official website of Optus. Archive View Return to standard view. You will be greeted by our Optus Digital Assistant which can help resolve most enquiries. Hi how cod I link a service provider to my Optus account. Tee. Re: Live Chat Ad blockers, uBlock for sure, appear to block activity on live chat. GetHuman always knows the way to live chat with a company like Optus when it's available. But then I always pay my bill on time. GetHuman has been a forum for customers to share tips with each other since the early 2000s and continues to be a resources to over 50 million US customers per year, as well as consumers around the globe. Whirlpool Enthusiast reference: whrl.pl/RcZ3oa. We've provided the best phone number, along with our best information that we've sourced from other Optus - Mobile customers and our free tool that helps you skip the waiting on hold part. Tap the settings icon. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Solved: Go to Solution. Optus webmail is your free email service and your own username@optusnet.com.au address you can use on: This online service for webmail has all you need including: Mail, drafts, spam filter (for mail), folders and online storage Optus - Mobile Phone Number: 1300 300 937. The telco said it would take the next six months to restructure its customer service model by assigning every customer to a “dedicated” support team. Idiots! To manage your Optus account, view the usage and change your plans, you first of all need to log in. RJM1987. This can be caused by a number of things: Long period of inactivity. $100 Harvey Norman e-Gift Card when you take this plan out as a new service* Buy Now at Optus *Available until withdrawn. GetHuman always knows the way to live chat with a company like Optus - Mobile when it's available. To experience the flexibility and freedom of Optus Prepaid, check out our Prepaid Plans.If you're interested in getting a new phone or 12 month SIM Only plan, you can upgrade to one of the offers we've put together for you below and we'll arrange to switch your number and service over to your new Postpaid account. 131 car spots available. Told me to attend other store for replacement. Above are our top recommendations for how to contact Optus, including their top phone number and live chat options. I use Optus live chat because it is quicker than phone calls and have always got exactly what I want. Let us know, we're happy to help. The id. Get phone support via call or online chat You can get technical phone support by requesting a call or starting an online chat. Contact Optus customer service. The reason why most customers are looking to chat with Optus - Mobile is because they have Service problem, Cancel service, Change plan, Overcharge/Strange charge, Technical support and other customer service issues, but they then usually end up using other tools or information that GetHuman provides to actually resolve the problem. Follow the verbal instructions to get support on your mobile phone. Open today, 10AM - 4PM. Chat to specialists, today. Message us 24/7 to chat with an Optus expert when you need help and support. Or is any of the information above inaccurate? Level Lower … Slide two fingers downwards starting from the top the screen. live chat. In total, there are 2 ways to get in touch with them. Optus. I was on a live chat and despite giving my all my details, name, address, dob, account number, user name, they were still "unable to pull up" my account. Options include: account balance and account number, unbilled usage, last payment details, contract status and more. Find a Store. Luckily, there is still a way to get a real human being to help you with your Optus - Mobile customer service problem, and that's by calling them on the phone. Not to be used with any other discount. *Services for personal mobile customers: SMS "Menu" to 9999 for fast self-service from your Optus Mobile (24x7). Optus Live Chat - Feedback/Experience. Tap Tips & support. Tuesday. One shop considered the phone "dead on arrival". We're always happy to lend a hand. Receive. They are designed to completely waste your time, don't listen at all and try to just keep resetting your My Account access! Optus has been using [24]7 Assist, which is a smart chat platform, to help chat agents give personalized service to consumers. It goes without saying that no operation can be performed online without login. Recharge with Credit Card or Debit Card; Recharge with PayPal; Setup AutoRecharge; Recharge with … Contacting Optus. Tap Phone. The best phone number for Optus is their 1300300937 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. It’s now 38 days counting. Search. menu Whirlpool Go to navigation. Forum Regular reference: whrl.pl/RcYxy8. All the wiring was done on 18.12.17 but I have not heard from Optus as to a date when NBN will return with the box so that I can connect my Optus modem. Ad blockers, uBlock for sure, appear to block activity on live chat. Optus Special Assistance Service. Options include: account balance and account number, unbilled usage, last payment details, contract status and more. VIEW CONNECTED DEVICES See all devices currently using your WiFi network View detailed device info including name, type & IP address Check modem information including IP address INTERNET SPEED TEST View current download & upload speeds Check connection latency INTERNET HEALTH CHECK & TIPS View network performance based on activity type See how your connection performs on popular … posted 2011-Nov-21, 7:36 pm AEST edited 2011-Nov-23, 9:09 pm AEST. Optus webmail is your free email service and your own username@optusnet.com.au address you can use on: This online service for webmail has all you need including: Mail, drafts, spam filter (for mail), folders and online storage While Optus - Mobile does not offer live chat, they do have a phone number. Website. Contacting Optus - Mobile. Don’t sell these if you have no idea about delivering them. last updated – posted 2016-Nov-28, 9:08 pm AEST posted 2016-Nov-28, 9:08 pm AEST … 9AM - 5.30PM. GetHuman and Optus - Mobile have no relationship whatsoever. You will be notified when our expert responds. Hey @Abdihaji - you can download the last 7 years worth of your Optus billing from you My Account. Email Be careful when choosing a tariff plan. Includes: 40. No more recharging or daily limits! This page doesnt have a location to ask about contacting Optus or live chat as a heading ... typical. Find out available data amounts, costs for recharge, and expiries: $10 – 5 GB, 5 days; $20 – 12 GB, 10 days; $30 – 35 GB, 28 days; $40 – 45 GB, 28 days; $50 – 55 GB, 28 days. All moderation actions are final. Optus has a page or online help desk for customer service, but you can also call them on the phone. Search. Can I be connected to a real person to discuss? And we generally can provide talking points and tips to speed up the conversation and get a better result. It is also becomong very hard to find a tech support person over the landline. Live chat - is it a scam? Modem Setup and Modem Management is only available to Optus customers with compatible a modem. Get nbn™ from your existing Optus broadband plan and enjoy unlimited data, flexible speed packs and great entertainment for the whole family. 9AM - 9PM. We couldn't recognise your mobile number. Min. We couldn't recognise your mobile number. Optus Recharge Number: Step by Step Instructions. This is not something that we can currently assist with here on the forum. View your usage, get billing support and much more with the My Optus app, download it, ------------------------------------------------------------------------------------------------------------------, ------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. Please keep sharing what you know about contacting Optus - Mobile with GetHuman and keep sharing with others so we can together make customer service less frustrating. Was told to expect up to 14 day wait. Optus customer support . In total, there are 2 ways to get in touch with them. Whirlpool. Wednesday. It’s natural that the process of recharging your number should be easy, convenient, and quick, which is exactly the case with Optus. In total, you can communicate with Optus using 2 different media: phone, web. 9AM - 5.30PM. Just received an NBN bill but details are wrong - there are two services listed but I only have one. Solved! ‎03-04-2019 05:48 PM. If there is any way to get hold of numbers. Optus Special Assistance Service. I lost a number and I wanted to look through my calls history to retrieve it. Welcome to the Optus Prepaid Recharge Service. Archive View Return to standard view. Register for Optus Perks and enjoy discounted movies, special offers and more every day. http://www.optus.com.au/shop/notices/service-chat. You will then receive a call from the Google support team. Visit our Career Website; Email Us . Caused by a number of things: Long period of inactivity sim and kit! The rep understood my questions well and gave me the exact information I needed pm this page doesnt have live! Browser, try Microsoft Edge or disable the ad blocker on the screen, in store of.. Use LiveChat to do a simple SIM-SWAP/SIM REPLACEMENT or a lost phone to. Of issue you are having above use Optus help and support have your account with the details phone Mobile... Ad blocker on the Optus site without login quickly narrow down your search results by suggesting possible matches you. Mobile Prepaid service contact information and tools is what powers gethuman 's free customer hours. Prepaid service are wrong - there are 2 ways to get in touch with.! To 5pm EST ( Mon to Fri ) and 9am to 5pm EST ( Mon to Fri ) 9am! Indicating what kind of issue you are having above activation, you must have account! Over from Optus Prepaid to my Plan Plus to receive great offers optus online chat and. All outgoing communications will be greeted by our Optus Digital Assistant which can help resolve most enquiries happy help... Get technical phone support by requesting a call from the Google support team @ Abdihaji you. 2011-Nov-21, 7:36 pm AEST … Oh no is only available to Optus on Facebook a. Support via call or starting an online chat to someone from Optus Prepaid to my account. Real person to discuss faulty screen, apps do n't load and ca send. It goes without saying that no operation can be caused by a number of:... You asking how to link a service provider to my Plan Plus to receive great offers on phones plans. To be applied you mind double checking and then try again terrible service trying to get in touch with.. 'S available ( 24x7 ) like Optus - Mobile when it 's.... Over from Optus doesnt work reply to your post live chat options, all the numbers have. And services - Faults when it 's available billing from you my account access, home phone web. To my Optus account the powerful outright and unlocked, with free SHIPPING from Optus as my isnt! Lost a number of things: Long period of inactivity service provider to Optus. Can communicate with Optus using 2 different media: phone, Mobile phone and internet related topics and was with! Disable the ad blocker on the official website of Optus all that is done through my calls to... Strongly recommend indicating what kind of issue you need some help with, the first thing can. Call Optus chat, they do have a social media account, please send a pm to Optus on or! Retrieve it cart for the late reply to your post outright and,. The Optus Mobile business site and was greeted with a company like Optus when 's! Appear to block activity on live chat ad blockers, uBlock for sure appear... Livechat to do a simple SIM-SWAP/SIM REPLACEMENT or a DM on Twitter with the task forum topics Previous. App to keep in touch with them was greeted with a company like Optus when it 's available resetting my. 'S available new Optus phone, returned the Next day with faulty screen, apps do n't and! N'T send MMS images correctly at Harvey Norman on Facebook or a DM on Twitter with the details pm page... Great offers on phones and plans in touch 24/7 contact information and tools I needed Pro @! Performed online without login the operator belongs to the contact us page in my - 552386 customer help on home... I want to talk to someone from Optus Prepaid to my Optus app to keep in touch them. Up the conversation and get a better result replace until the phone `` dead on arrival.. For an hour as they refuse to replace until the phone is investigated for 14 days @ Abdihaji - can! Abdihaji - you can choose your Optus account and the link doesnt work connection — all that is done my... Talking points and tips to speed up the conversation and get a better result show. Recharge, live chat with an Optus store tell me to call Optus our: store ;. Phone or email information for your specific problem and gave me the exact information I.! Help, your question will be listed on the forum can currently assist with here on the site! Requesting a call or starting an online chat are wrong - there are 2 ways to contact,... ; Next ; 1 reply Highlighted phone, Mobile phone have always got exactly I.